SHIPPING POLICY
Thank you for shopping with Charm's Active! We strive to deliver your orders in a timely and efficient manner. Below are the details of our shipping process:
Processing Time:
- All orders are processed within 1–3 business days. Processing time may vary depending on the volume of orders or holidays.
- Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time:
- Standard Shipping: Delivery times generally range between 7 to 15 business days depending on your location and the product.
- Fast Shipping (where available): Delivery time is usually 5 to 8 business days.
- Please note that delivery times may vary due to factors such as weather, customs delays, or carrier delays.
Shipping Costs:
- We offer free standard shipping on all orders unless otherwise specified.
- Fast shipping may incur additional fees, which will be clearly indicated at checkout.
Shipping Locations:
- We currently ship to Argentina, Brazil, Canada, France, Germany, India, Mexico, Russia, United States and Venezuela. If your country is not listed, please contact us for more information on potential shipping options.
Order Tracking:
- Once your order has shipped, you will receive a tracking number. You can track your order status via the carrier’s website or through the tracking link in your shipping confirmation email.
Customs and Import Duties:
- Any customs or import duties are the responsibility of the customer and are not included in the cost of shipping.
- These fees may vary depending on the destination country, so please check with your local customs office for details.
RETURN POLICY
We want you to be happy with your purchase. However, if you are not completely satisfied, we offer a straightforward return process.
Returns:
- You have 3 days from the date of receiving your order to request a return.
- Returns are accepted for damaged or defective items or if you received the wrong product.
- To initiate a return, please contact us at charmsactive@gmail.com with your order number and a description of the issue.
Non-Returnable Items:
- Due to the nature of our business model, we cannot accept returns on certain items, including personalized or custom-made products and perishable goods.
Return Shipping:
- Return shipping costs are the responsibility of the customer, unless the item received is damaged or incorrect.
- We will provide you with return instructions once your return is approved.
Refunds
- Once the returned item is received, we will process your refund within 7–15 business days to the original payment method.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 3-5 business days of receiving the order.
- You may be asked to provide photos or a video of the damage for us to assess and resolve the issue quickly.
Order Cancellations:
- If you wish to cancel your order, please contact us immediately. We can cancel orders as long as they haven’t been processed or shipped. Once shipped, orders cannot be canceled.
Contact Us
If you have any questions regarding our shipping and return policy, please feel free to contact us at:
Email: charmsactive@gmail.com
Thank you for shopping with us, and we hope you enjoy your purchase!